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Data Deletion

Last updated: 25 October 2026

This page explains how to ask Ringar AI to delete personal information we hold, including WhatsApp conversation data. It applies whether or not you have a Ringar AI account. Our Privacy Policy explains what we collect and why.

1. How to ask us to delete your data

Email hello@ringar.ai with the subject "Data deletion request". Please tell us:

  • who you are and how we can reach you;
  • whether you are a business that uses Ringar AI, or a person who called or messaged a business that uses Ringar AI;
  • the business name, and the phone number or WhatsApp number involved, so we can find the right records;
  • what you would like deleted, or that you would like everything deleted.

We may ask you to confirm that the information is about you or your business before we delete anything, so that nobody else can have your data removed.

2. If you are a business using Ringar AI

The account owner can ask us to delete the business's account, its business information and settings, its call transcripts, summaries and outcomes, its WhatsApp conversations and its other stored records. If you want WhatsApp to stop straight away, you can disconnect it yourself first, as described below.

3. Disconnecting WhatsApp from your dashboard

If your business connected its WhatsApp number to Ringar AI, you can disconnect it at any time. Sign in, open Integrations, choose WhatsApp, then choose Disconnect WhatsApp. Disconnecting:

  • stops new WhatsApp messages to that number reaching Ringar AI;
  • deletes the WhatsApp access token we stored for your business, so we can no longer act on your WhatsApp account;
  • frees the number so it can be connected again later.

Disconnecting does not delete conversations already recorded, because they are your business's records. To have them deleted, email us as described above. You can also remove our access in your Meta Business settings.

4. If you called or messaged a business that uses Ringar AI

When you call a business that uses Ringar AI, or send it a WhatsApp message, that business normally decides how your information is used and we handle it on the business's behalf. Please contact the business first. If you contact us instead, we will help the business deal with your request.

If you called or messaged Ringar AI directly, for example to try a demonstration, email us and we will deal with your request ourselves.

5. What we delete

When we act on a deletion request, we delete the personal information it covers, including where relevant:

  • account and sign-in details;
  • business information and settings;
  • call transcripts, summaries and outcomes;
  • WhatsApp conversations and the stored WhatsApp access token;
  • information from a trial started before creating an account.

We may keep information the law requires us to keep, such as financial and business records. Backups may hold a copy for a limited period after deletion, until they are overwritten through normal backup cycles.

Information already sent to a business's own email, CRM, calendar or other system is controlled by that business, so we cannot delete it from there. Meta holds its own records of WhatsApp messages under its own terms; Meta's privacy policy explains how to manage them.

6. How long it takes

We will confirm when it is done. If there is anything we cannot delete, for example because the law requires us to keep it, we will tell you.

7. Questions and complaints

For questions about your data, contact hello@ringar.ai.

You can also complain to the Information Commissioner's Office (ICO), the UK data-protection regulator. We encourage you to contact us first so we have an opportunity to address the issue.