The call
Answer the leak while the team is out.
The call is picked up at once and the right questions are asked, so the tenant is not left with voicemail.
Property management
Tenants, landlords, contractors and prospective renters ring the same number, often about entirely different things. Routine and urgent sound identical until someone answers.
Say what your team answers all day and we will get back to you.
Each one is answered, and each ends with something your team can act on.
Example calls. A booking is made where a calendar is connected.
Calls this week
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An example call to Alder Court Lettings, to the note your team receives.
The call
The call is picked up at once and the right questions are asked, so the tenant is not left with voicemail.
The record
Name, number, property and the problem are written down properly before anyone calls back.
The next step
The urgent ones reach your team with the details already taken and a callback request attached.
It works from what you tell it about how you want calls handled. Set out what counts as urgent for your business and it takes the details and routes accordingly, rather than treating every call the same.
Where you have connected a calendar, yes. It checks real availability during the call rather than promising a time and hoping it is free.
Related reading
Twenty minutes, a real example from your business, and an honest answer about whether it would help.