The call
Answer while reception is with a patient.
Appointment requests and routine questions are handled, so the desk stays with the person in front of it.
Clinics and healthcare
Reception is with a patient. The phone still gets answered properly.
A clinic's reception is built around the person at the desk, which is why the phone is a constant interruption. Most calls are appointment requests and routine questions. Anything else needs to reach your team.
Tell us about the calls you get.
Say what your team answers all day and we will get back to you.
Calls like these, every week.
Each one is answered, and each ends with something your team can act on.
Example calls. A booking is made where a calendar is connected.
Example calls
Calls this week
- “I need to book an appointment for next week.”Details taken and the appointment bookedBooks the appointment
- “What are your opening hours?”Answered from what you have told itAnswers the question
- “Could you leave a message for the practice manager?”The message passed to the right personTells your team
- “Could someone call me back about my appointment?”Callback requested, with the reason attachedArranges the callback
Try Ringar for your clinic.
Enter your website. Ringar learns your clinic and becomes a receptionist that knows it.
- Your website
- Ringar learns your business
- Talk to your receptionist
No account needed.Your browser will ask to use the microphone.
One call, from the first ring.
An example call to Elmfield Health Centre, to the note your team receives.
The record
Take the details reception would take.
Name, number and the kind of appointment. Nothing clinical is asked or answered.
The next step
Fill the diary, or pass it on.
With a calendar connected, the appointment is booked on the call. Anything clinical goes to your team for a callback.
Does it give clinical advice or triage patients?
No. Anything clinical is passed to your team rather than answered. It handles appointment requests, changes and routine practice questions from what you have told it, and nothing that requires clinical judgement.
Is patient information handled securely?
Business data stays isolated to your own account, and no call audio is ever stored. Full detail is on the security page.
Related reading
See it answer a call like one of yours.
Twenty minutes, a real example from your business, and an honest answer about whether it would help.