The call
Answer while the desk is with a patient.
The call is picked up without anyone leaving the person in front of them, and the caller is not sent to voicemail to try again later.
Dental practices
The desk is with a patient. Every call is still answered.
A dental practice's phone is mostly appointments: new check-ups, changes to existing ones, and the questions every practice gets. Reception answers them between patients at the desk, which is why so many end up on voicemail.
Tell us about the calls you get.
Say what your team answers all day and we will get back to you.
Calls like these, every week.
Each one is answered, and each ends with something your team can act on.
Example calls. A booking is made where a calendar is connected.
Example calls
Calls this week
- “I'd like to book a check-up. It's been a while.”Details taken and the appointment bookedBooks the appointment
- “Are you taking on new NHS patients?”Answered from what you have told itAnswers the question
- “Can I move Thursday's appointment to next week?”The change request taken for your teamTakes the details
- “I've lost a filling. How soon could someone see me?”Details taken and passed to the practice to decideTells your team
Try Ringar for your practice.
Enter your website. Ringar learns your practice and becomes a receptionist that knows it.
- Your website
- Ringar learns your business
- Talk to your receptionist
No account needed.Your browser will ask to use the microphone.
One call, from the first ring.
An example call to Bramble Row Dental, to the note your team receives.
The record
Take what reception would take.
Name, number, the kind of appointment and when they last came in. Nothing clinical is asked or answered.
The next step
Book it, or pass it on.
With a calendar connected, the appointment is booked on the call. Anything about a patient's teeth goes to your team to decide.
Can it tell how quickly a patient needs to be seen?
No, and it does not try. Anything about a patient's teeth, or how soon they should be seen, is passed to your team with the details already taken. It handles appointments, changes and practice questions from what you have told it.
Can it handle NHS and private patients differently?
It works from what you tell it. Set out what you offer to each and how new patients are taken on, and it answers from that rather than guessing.
Related reading
See it answer a call like one of yours.
Twenty minutes, a real example from your business, and an honest answer about whether it would help.