Reaching a person
Some calls should never be handled by a machine: a complaint, a sensitive situation, a decision only you can make. What matters is what happens to those calls in the minutes before a person is free.
Without it
A problem that got worse on the phone
With Ringar AI
Put through, or a callback with the context
You choose the number calls are put through to. When a caller needs a person, it hands the call over to that number, and takes a message or arranges a callback if it cannot.
When a caller needs a person, it captures who to ring, what about, and when suits them.
Name, number, what they need. Written down properly the first time.
Ring it as a customer, or enter your own website.
Just want to hear it?
Call us and pretend you’re a customer with a call that needs a person. See how Ringar handles the conversation for yourself.
0330 053 3301Try saying
“Hi, I need to speak to a manager about a problem with my booking.”
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Yes, when you have set a transfer number. You choose the number calls are put through to. The assistant offers it when the caller asks for a person or the situation needs one. If the call cannot be put through, it takes a message or arranges a callback instead, and it never tells the caller someone is being put through when they are not.
You tell it, in plain English: the situations that should always reach a person. Anything it cannot resolve itself is treated the same way, and it says so to the caller rather than pressing on.
Related reading
Twenty minutes, a real example from your business, and an honest answer about whether it would help.