The call
Answer in deadline season without stopping the work.
The phone goes hardest in the weeks before a filing deadline. Calls are answered without anyone leaving a return half finished.
Accountants and bookkeepers
Every new enquiry answered, without stopping the work in front of you.
An accountancy practice's phone brings new clients, existing clients with a question, and a great deal of the same admin. Most of it arrives in the weeks when everyone is head down on a deadline.
Tell us about the calls you get.
Say what your team answers all day and we will get back to you.
Calls like these, every week.
Each one is answered, and each ends with something your team can act on.
Example calls. A booking is made where a calendar is connected.
Example calls
Calls this week
- “I'm a sole trader and I need someone for my self-assessment.”Details taken and a callback arrangedArranges the callback
- “Do you do payroll for small companies?”Answered from the services you have told it aboutAnswers the question
- “What's the best way to send you my receipts?”Your process explained the same way each timeAnswers the question
- “I've had a letter from HMRC and I don't understand it.”Message taken for the right person, with the reasonTells your team
Try Ringar for your firm.
Enter your website. Ringar learns your firm and becomes a receptionist that knows it.
- Your website
- Ringar learns your business
- Talk to your receptionist
No account needed.Your browser will ask to use the microphone.
One call, from the first ring.
An example call to Fenwick Accounting, to the note your team receives.
The record
Know what the caller needs before you ring back.
What they need, where they are coming from and when suits them, written down in their own words.
The next step
Hand the team a new client, not a missed call.
The callback request carries the details, and where a calendar is connected it can offer a time for a first meeting instead.
Accountants and bookkeepers questions
Not seeing your question? Ask us directly on a demo.
Does it give tax advice to callers?
No. It answers factual questions about your firm, such as the services you offer, how to send records and how to get in touch, and takes details for a person. It does not advise on anyone's tax position or on a letter they have received.
Can it cope when the phone is busiest, in the weeks before a deadline?
It does not need a person free to answer, so a busy fortnight does not leave the phone unattended. How many calls it can take at the same moment depends on the plan you are on.
Related reading
See it answer a call like one of yours.
Twenty minutes, a real example from your business, and an honest answer about whether it would help.