The call
Answered while the desk is busy with members.
The caller is asked for their name, number and what they want to try, without anyone leaving the desk.
Fitness and wellness
Members queue at the desk and classes are starting, but the phone still gets answered.
A gym or studio phone rings with taster bookings, membership prices and messages about left property, usually while the desk is busy with members. Most of it is routine and can be answered from the information you have given it. The rest should reach your team with the details already taken.
Tell us about the calls you get.
Say what your team answers all day and we will get back to you.
Calls like these, every week.
Each one is answered, and each ends with something your team can act on.
Example calls. A booking is made where a calendar is connected.
Example calls
Calls this week
- “Can I book a free taster session on Saturday?”Booked into a free slot where a calendar is connected, details recordedBooks the appointment
- “How much is a monthly membership?”Your own prices, from what you have given itAnswers the question
- “I want to freeze my membership for two months.”Request recorded for your team, nothing changed on the callArranges the callback
- “I think I left a bag in the changing room yesterday.”Message taken for your teamTells your team
Try Ringar for your studio.
Enter your website. Ringar learns your studio and becomes a receptionist that knows it.
- Your website
- Ringar learns your business
- Talk to your receptionist
No account needed.Your browser will ask to use the microphone.
One call, from the first ring.
An example call to Ashgrove Studio, to the note your team receives.
The record
The request, written down the first time.
Name, number, enquiry, interest and the day they asked for, captured during the call.
The next step
Booked into a free slot.
With a calendar connected, the taster is booked for Saturday at 10:30 and the team sees it in the dashboard.
Can it sign someone up or take payment?
No. It takes the caller's details and records the request for your team. It never signs anyone up or takes payment.
Can it cancel or freeze a membership?
No. It records the request for your team and changes nothing on the call.
What if a caller asks about prices or class times?
It answers from the information you have given it, and nothing you have not.
Does it book taster sessions and classes?
Only where a calendar is connected. Otherwise it records a callback request.
Related reading
See it answer a call like one of yours.
Twenty minutes, a real example from your business, and an honest answer about whether it would help.