The call
Answer while reception is with the people in front of it.
Routine calls are picked up without anyone leaving the desk, so the waiting room keeps moving and the phone keeps getting answered.
Veterinary practices
Reception has a waiting room to run. The phone gets answered anyway.
A veterinary practice's phone is appointments, collections and practice questions, with a worried owner in the mix. Most of it is routine. The part that is not should reach your team, unanswered, with the details already taken.
Tell us about the calls you get.
Say what your team answers all day and we will get back to you.
Calls like these, every week.
Each one is answered, and each ends with something your team can act on.
Example calls. A booking is made where a calendar is connected.
Example calls
Calls this week
- “I need to book Milo's annual vaccination.”Details taken and the appointment bookedBooks the appointment
- “How much is a consultation?”Your own prices quoted, or a callback arrangedAnswers the question
- “Is Bella's food order in yet?”Message taken and a callback arrangedArranges the callback
- “My cat has been sick twice today. Should I bring her in?”Not answered. Passed straight to your team with the detailsTells your team
Try Ringar for your practice.
Enter your website. Ringar learns your practice and becomes a receptionist that knows it.
- Your website
- Ringar learns your business
- Talk to your receptionist
No account needed.Your browser will ask to use the microphone.
One call, from the first ring.
An example call to Orchard Lane Vets, to the note your team receives.
The record
Know the animal, the owner and the visit.
Who is calling, which animal it is about and what they need, written down before anyone in the practice has to pick up the thread.
The next step
Book the routine, pass on the rest.
With a calendar connected, the appointment is booked on the call. Anything about an animal's health goes straight to your team, unanswered, with the details attached.
Will it give advice about a sick animal?
No. Anything about an animal's health is passed to your team rather than answered, with the owner's details and what they said. It handles appointments, collections and practice questions from what you have told it, and nothing that needs a clinical judgement.
What happens with an emergency outside your hours?
It tells the caller how to reach your out-of-hours service, if you have told it what that is, and takes nothing else on. It does not decide how serious a situation is.
Related reading
See it answer a call like one of yours.
Twenty minutes, a real example from your business, and an honest answer about whether it would help.